“Happy to help” was once considered a great alternative to the somewhat predictable phrase, “You’re welcome.” Beyond being overused, “happy to help” doesn’t sound personal or empathetic. Happy to help: meaning and reasons to avoid saying it If it is used at all, it should be used sparingly.
Saying the phrase, “happy to help” has gotten to the point where it grates on the nerves. A person is never supposed to be made aware the customer service support agent has already had 28 similar conversations that day and has another 22 to go. Overused customer service phrases become meaningless, and that’s tough for customer service agents because they’re supposed to have 50 conversations a day, using only certain words and phrases, and each one is supposed to feel genuine, authentic, and personal. Overused customer service phrases become meaningless. That’s the case with overused customer service expressions like “happy to help.” Then, seemingly overnight, the thing’s popularity hits a tipping point and no one can stand it anymore. People can’t get enough of them, and if you can pull them off as part of your communication, it proves you’re cool. Catchphrases are like fashion trends or pop songs (“Baby Shark” comes to mind): For a while, they are ubiquitous and beloved.
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